frequently asked questions

• STAINLESS STEEL & KILO: constructed of 18/8 restaurant-grade stainless steel. This is an extremely durable, food-safe, thermal material. The color coat is either a scratch-resistant baked enamel finish or a scratch-resistant acrylic. There are rubber or silicone rings on the top lids to create a tight seal. 

• LITE: constructed of a durable, BPA-Free, dishwasher-safe co-polyester.

• GLASS: made with durable, borosilicate glass

• The inner lids are made of BPA-free polypropylene plastic and the outer lids of UV resistant acrylic.

While all of our products are designed in the U.S., they are responsibly manufactured in China. This is not just because of cost, but also due to U.S. manufacturers not having the machinery and volume capability to make these kinds of stainless steel products. Nonetheless, we have very close relationships with our manufacturing partners and we’re in frequent contact with them. Independent audits and inspections are conducted routinely, ensuring both safe and fair working conditions as well as high quality products. Besides the numerous jobs we have created in our local economy in the U.S., we often have additional quality checks and/or re-packaging performed by a non-profit in our community dedicated to providing employment opportunities to individuals with disabilities.

In a nutshell, we feel that we take every measure to provide quality products that are made in an ethical manner, while remaining loyal to our local and national economy, and the environment as a whole.

Due to the potential for paint or imprint quality to be compromised due to washing in a dishwasher, we highly recommend hand-washing to prolong the life of your product. The Airscape^® inner lid can be gently hand-washed and left to thoroughly air-dry.

Yes, bank transfer is available through the following banks: 

• BDO
• BPI
• Unionbank
• Metrobank

To avoid the cancellation of your order, do settle your balance within 2 days. After, kindly send an email to hello@airscapestorageph.com in this format: 

Nationwide!

 Our standard shipping rates are as follows: 

• Metro Manila - ₱ 150.00 (Next Day)
• Bulacan, Laguna, Rizal, Cavite - ₱ 180.00 (2-3 Business Days)
• Outside Metro Manila - ₱ 220.00 (3-5 Business Days) 

As we are still under community quarantine, please do give way for delays. We would greatly appreciate your patience! 

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days. Then our delivery partner takes it from there. 

We ship out orders every Tuesday and Thursday only. Cut-off for a ship out day is 10pm of the previous day. If you order pass the cut-off, your order will be shipped out the next ship-out day.

You’ll get a shipment notification message sent to the number you provided with a tracking number as soon as your package has shipped out of our warehouse.

Yes! Just choose "Pick-Up" when you reach the check out page. You may also request a courier of your choice. 

You can track your order through this link https://blitz.delivery/t

Once your order has been shipped out, our delivery partner will message you with your tracking number. Feel free to reach out to us if you do not receive this. 

We're deeply sorry you had reason to return or exchange your Airscape. Please feel free to reach out through our email hello@airscapestorageph.com or our social media pages with your order/invoice number and the product you'd like to exchange or return.

Items with detached and/or missing labels cannot be returned.

Payment for initial shipping cost is non-refundable.

You are assured that our products go through strict quality inspection before leaving our warehouse. In the off-chance that you should receive a damaged item, please do contact us at hello@airscapestorageph.com within 2 days from receipt of your order.

Arranging for returns and corresponding fees are to be shouldered by the buyer.

Items cannot be returned after 10 days from date of purchase.